The voices of providers are urgently needed to help address the existing challenges of our current healthcare system. COVID-19 has only served to highlight many of these inequities. Primary Care Voice: Advocacy & Leveraging Narrative aimed to empower providers with the tools and knowledge to share their narrative voices and articulate issues to the public and policy makers. This approach, using the Public Narrative model, showed participants how to demonstrate their shared values and emotions to promote change. Participants in this series learned how to better share their stories and experiences through collaboration with experts in public narrative in order to promote positive change in their clinics and the broader community.
Participants learned how to utilize Public Narrative by providing facilitation and coaching of both large and small groups. Participants learned and practiced the components of Public Narrative including the structure of a story, challenge-choice-outcome, Story of Self, Story of Us and Story of Now. Participants received coaching, real-world examples and feedback that was vital in helping them develop and practice their own Stories of Self, Us and Now. This empowered many of them to find their own voice and narrative, telling meaningful stories which will impact their personal and professional lives. In addition to teaching Public Narrative, facilitators provided a space for participants to reflect on the storytelling process and to identify avenues for advocacy.
This series helped 20 primary care providers from diverse backgrounds and professional careers improve their storytelling skills. The participants included 12 physicians and advanced practice providers, three healthcare administrators, two behavioral health providers, two nurses and one dental hygienist.
Participants found the series to be incredibly valuable, best summed up by this quote from one participant:
“This series was so energizing and life-giving. It made me think deeply but also felt like a break from the run-around of the rest of my week, and I learned so much. Thank you for putting it together!”
Participants also plan to utilize the skills they developed, with one participant stating that they planned to use their stories to:
“encourage a systemic mindset of clinicians working in nontraditional roles and to empower change beyond individual patients and clinic operations.”