Zoom Support

ECHO Colorado uses Zoom, a video software platform, to connect with all of our participants for our sessions. This means everyone is on camera to interact live, in real-time. Zoom is easy to use and requires low-bandwidth. We offer:

  • Frequent support hours for personalized assistance. Please see the calendar below.
  • A test page where you can test Zoom on your device on your own time.

I. Personalized Assistance

Simply click here to join the tech support meeting room.

If this is your first time using Zoom, you will be asked to download the browser extension. Please do so, then exit your browser and click here again.

There is no need to sign up in advance, simply stop by when it is convenient for you within one of the following time slots. You’ll be greeted by a staff member from ECHO Colorado or one of our partner organizations. We’ll help you troubleshoot your connection and review the common features of Zoom – you’ll be a pro in no time!

 

Day of the Week Time of Day (in Mountain Time)
Tuesday 10-11am
Tuesday 1-2pm
Wednesday 11am-12pm
Thursday 2-3pm

If you are unable to download the browser extension, you can call in for assistance during the tech support hours. Dial 1-646-558-8656 and enter meeting ID 573-260-6316 to connect through audio only.

II. Zoom “On-your-own” Test Link

Click here!

Desktop/Laptop: If this is your first time using Zoom you will be asked to download and install the browser extension. Please do so, then exit your browser and click here again.

Tablet or smartphone: You’ll need to download the Zoom app ahead of time.Then enter the following address into your tablet/smartphone browser: “zoom.us/test” (your device will prompt you to choose the Zoom app to open the page).

Test Your Video

Click on the carrot next to the video icon and choose “Video Settings.”

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If you can see yourself, your camera is working!

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Test Your Audio

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Problems?

The Zoom support pages can be very helpful, or you can stop by our regular support hours.